Returns are accepted for a full refund if returned within 15 days from the delivery date. Returns received after 15 days and within 30 days will be returned for store credit. After 30 days purchases are final sale and cannot be returned or exchanged. Returns are accepted in either of our store locations or may be mailed back to our Fargo store.
To be eligible for a return, items must be in original condition: unworn, unaltered, unwashed, with tags attached. Items that show signs of wear, makeup marks, or stains will not be accepted for return.
Cosmetics, intimates, face masks, and face mask accessories are final sale and cannot be returned or exchanged.
Sale items are final sale unless you purchase Seel Return Assurance.
Buyers are responsible for return shipping charges and the original shipping costs are not refundable. We do not provide return labels.
Proper is not responsible for delays caused by carrier, stolen or damaged packages. Route Shipping Insurance is an affordable insurance option offered at checkout.
Return items in person at either store location or ship to:
ATTN Returns Department
Fargo, ND 58102
Once the return is received you'll receive a notification of its arrival and we'll initiate the refund. You will see the refund apply to your bank account within 2 - 7 business days.
SEEL RETURN ASSURANCE:
You can purchase Seel Return Assurance at checkout if you want the option to return and receive a refund for eligible items. If Seel Return Assurance is not purchased for eligible items in your order, then your order is subject to the standard return policy. You can learn more about Seel Return Assurance and the Seel Return Assurance policy and return process here. You must follow these instructions to qualify if you purchase Seel Return Assurance for eligible items.